Shipping policy

Shipping Policy – Medcresta

1. Shipping Charges
Within India:

  • Orders above ₹500 – Free Shipping

  • Orders below ₹500 – ₹50 shipping fee applies

 

 

2. Delivery Timelines
Standard delivery within India:

  • 3–5 working days for most locations

  • 7–10 days for remote or less accessible areas

International delivery: Delivery times vary based on destination and local customs processes.

If your order contains multiple items, they may be shipped separately.

Please note: Delivery times are estimated and may be subject to unexpected delays beyond our control. We will notify you in case of any such delays.

 

 

3. Order Processing & Dispatch
Once an order is placed:

  • It is sent to our processing department

  • Then moves to the packaging team

  • Finally, it is handed over to the courier partner

This process typically takes up to 24 hours on working days.

After dispatch, you’ll receive an email with the tracking number and courier details.

 

 

4. Order Tracking
Once shipped, you can track your package:

  • Via the courier partner’s website, using the tracking number

  • Or through the tracking link provided in your shipping confirmation email

Tracking is generally available 24 hours after dispatch.

 

 

5. Invoices & Receipts
A digital invoice will be emailed once your order is successfully processed.

To request a duplicate invoice, contact us at support@medcresta.com

 

 

6. Failed Deliveries & Returns
If an order is returned due to customer’s absence or incorrect address, we will contact you. Depending on the case, you may:

  • Pay additional charges to have the order re-delivered

  • Receive a refund excluding delivery costs, if the product is in resalable condition

If the delivery failure is due to our error, we will resend the item free of charge.

Orders not returned to us will not be eligible for refund or redelivery.

Important:
We cannot amend delivery addresses after the order is placed. Please double-check your shipping information before confirming your order.

 

 

Payment Information

1. Accepted Payment Methods
You can pay using:

  • Credit cards

  • Debit cards

  • Net banking

  • Digital wallets (e.g., Paytm)

Our payments are processed through a 100% secure network, powered by trusted payment partners.

2. Payment Issues
If your payment is not accepted:

  • Check your account balance and card details

  • If the issue persists, contact support@medcresta.in

Received a Damaged or Wrong Product?
We’re here to help! If you receive a product that is damaged, defective, or not what you ordered, you may initiate a return within 3 days of delivery.

To qualify for replacement:
You must provide an unboxing video clearly showing:

  • The condition of the outer packaging

  • The process of opening the box

  • The damaged or incorrect product inside

✅ Important:
You must email the unboxing video and issue details to support@medcresta.in within 12 hours of delivery.

Once we receive your video and validate the claim:
If the item is confirmed to be defective or incorrect, we will offer:

  • A full refund, or

  • A replacement product, free of cost

Examples of eligible returns:

  • Item is damaged and cannot be used as intended

  • You received the wrong product or model

Returns will not be accepted if:

  • No unboxing video is provided

  • The video is unclear or edited

  • The complaint is raised after 12 hours from delivery

  • The product is used or not in its original condition

 

 

Can I Cancel or Change My Order?
You can cancel your order before it is shipped by emailing support@medcresta.com
Once shipped, the order cannot be cancelled.

If cancelled in time, refunds are processed within 48 hours.

 

 

Need Help?

Contact us anytime:
📧 Email: support@medcresta.com
Or get in touch with the distributor who sold the unit to you